Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
Who are we?
AJ Tix will be what is known as the “data controller” of the personal data you provide to us. We are registered with the Information Commissioner’s Office (ICO) under registration number (insert). You may reach AJ Tix at the following address:
192 Hospital Bridge Road
Information we collect from you
Unless otherwise agreed with you, we will only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).
This information does, however, include the likes of your name, phone number and email address.
By submitting your personal information to us using this website, you are confirming that the information you are giving is correct and relates to you.
How we use your information
We need to know basic personal data in order to provide you with the services you have engaged us to provide, and to assert our right to be recompensed in return for these services. If you do not provide this information, then we will be unable to provide the services you have requested.
We will also use your basic personal data to keep in contact with you and to answer any questions or queries you may have submitted.
We may share your information with third party service providers in connection with providing our services to you where we have your permission or such disclosure is required by law. However, when we use third party service providers, we disclose only the personal data that is necessary to deliver the service and we require them to keep your information secure and not to use it for their own direct marketing purposes.
We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with.
Who has access to your information?
We take all reasonable steps to ensure that your information is processed securely. All the personal data that we hold about you will be processed by our team. No third parties will have access to your personal data unless there is a legal obligation for us to provide them with this.
What we do with your information
The information we collect from you may be transferred to and stored at a destination outside the European Union (EU).
We take all reasonable steps to ensure that your information is treated securely. We ensure that third-party service providers who handle or store data outside the UK or EU, for example through data servers or relays, adhere to the EU-US Privacy Shield.
What we would also like to do with your information
We would like to send you suggestions and recommendations about goods and services that may interest you. However, we will not contact you for marketing purposes unless you have given your prior consent. This information is not shared with third parties and you can change your marketing preferences or unsubscribe by amending your marketing preferences within your account.
How long we keep your information
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six (6) years after which time it will be destroyed if it is no longer required for the legitimate business need for which it was obtained or for other legal / regulatory purposes. If you consent to marketing, the information we use for this purpose will be kept with us until you notify us that you no longer wish to receive this information.
Links to other websites
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that AJ’s website participates on are custom to the terms and conditions as well as the privacy policies of each social media platform respectively.
As described above, AJ’s website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
You are advised to use social media platforms wisely and communicate / engage with them with due care and caution in regard to your own privacy and your personal details. AJ Tix will never ask for personal or sensitive information through social media platforms and encourages you to contact us by email if you wish to discuss sensitive details.
You are, however, reminded that part of your Terms & Conditions of membership is that you cannot make any reference to complimentary tickets or AJ Tix on any of your social media channels.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected with secure server software (SSL) with 128-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Additionally, our choice of payment provider allows us to never hold your credit card details on our website.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent unauthorised access.
Visitors to our website
When you visit https://www.ajtix.co.uk/ we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various pages of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
What Are Cookies
We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
Login related cookies
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
What are your rights?
If at any point you believe the information we hold and process on you is incorrect, under the GDPR, you may at any time request a copy of the information we hold on you by contacting us and have it corrected or deleted.
Any information access request may be subjected to a fee of £10 to cover our administrative costs in providing you with details of the information we hold about you.
You can also request the erasure of your personal data in any of the specific circumstances set out in Article 17 of the GDPR. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
To contact us about any of your rights, please write to AJ Tix, 192 Hospital Bridge Road, Twickenham, TW2 6LD or email [email protected]. Please provide your full name, email address and your date of birth when you contact us so we can identify you.
If you are not satisfied with our response or you believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office https://ico.org.uk/
We may make changes to this Policy any time. Any changes we may make will be posted on this page.
Any questions or comments about this Policy can be sent to:
192 Hospital Bridge Road